With this extra touch comes some responsibility on the customer. Cancellations are very costly to our business. Of course, we understand that hey, “emergencies happen.” But we ask that you try as hard to keep all appointments with us as we do for you.
By scheduling a detail with Cloud 9 Detail, LLC., you agree to our cancellation policy. We hold your specific appointment date and time and we turn down other work to hold your appointment. We require at least 36-hour cancellation notice. If you cancel after the 36-hour notice, you will be charged a $50 cancellation fee. If you cancel within 12 hours of your service, you will be charged a 50% service cancellation fee. If our detailing tech(s) show up to your job and are unable to get a hold of you or the detailing process is delayed by more than thirty (30) minutes, a cancellation fee of 50% – 75% will be charged. If the detail is cancelled by the customer midway through the detail service, you as the customer of Cloud 9 Detail, LLC. are responsible for 100% of the service balance.
We operate rain, snow and shine.