We take pride in being a reliable small business. We take exceptional pride in doing a far superior job than the “big guys.” The lifeline of our business is customer satisfaction and loyalty. This means we deliver the finished product that we promise in the amount of time that we promise. Because of our small business touch, we only use the highest most qualified staff. Often the work is done exclusively.
With this extra touch comes some responsibility on the customer. Cancellations are very costly to our business. Of course, we understand that hey, “emergencies happen.” But we ask that you try as hard to keep all appointments with us as we do for you.
OUR RESCHEDULE / CANCELLATION POLICY IS AS FOLLOWS:
By scheduling a detail with Cloud 9 Detail, LLC., you agree to our cancellation policy. We hold your specific appointment date and time and we turn down other work to hold your appointment. We require at least 36-hour cancellation notice (rescheduling your appointment is the same as canceling your original appointment.) If you cancel or reschedule after the 36-hour notice, you will be charged a $50 cancellation fee. If you cancel or reschedule within 12 hours of your service, you will be charged a 50% service cancellation fee. If our detailing tech(s) show up to your job and are unable to get a hold of you or the detailing process is delayed by more than thirty (30) minutes, a cancellation fee of 50% – 75% will be charged. If the detail is canceled by the customer midway through the detail service, you as the customer of Cloud 9 Detail, LLC. are responsible for 100% of the service balance.
Furthermore, please note that if you wish to cancel an appointment after scheduling, a minimum cancellation fee of $25 will apply. This fee is in place to account for the time and resources invested in arranging and preparing for your appointment and the opportunity cost of not being able to accommodate other potential customers during that reserved time slot. We appreciate your understanding of our cancellation policy and its associated fees, which help us maintain the quality and efficiency of our services at Cloud 9 Detail, LLC.
We operate rain, snow, or shine.